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Curtin University
Ethics Equity and Social Justice

How we help with conflict resolution

The CRES team can help you resolve conflict at the earliest possible time and at the lowest appropriate management level, focusing on strategies to optimise your working and learning relationships.

We’ll help you maximise the opportunities for healthy and proactive conflict management, and minimise harm associated with conflict escalation in the workplace.

Our services include:

  • Facilitating group sessions or workshops on managing and resolving conflict and communication.
  • Facilitating healthy and constructive conversations between staff when there may be differences of opinion.
  • Facilitating structured mediation processes for two or more individuals experiencing conflict.
  • Assisting individuals or groups to resolve conflict and to determine solutions which consider all parties’ needs through facilitated discussion.
  • Coaching individuals in ways to proactively and effectively manage conflict.
  • Providing self-help resources for all staff and students.

Common situations we assist with:

  • Individuals or teams wanting to further develop their communication and/or conflict management skills.
  • Two staff members unable to resolve conflict at the lowest appropriate management level and need specialist assistance.
  • Individuals seeking guidance and coaching on tools to manage a current or future conflict on a one-to-one basis.
  • Assessment of conflict across an area/unit which needs specialist analysis and assistance.

These services may be helpful if you are:

  • Managing or experiencing change or uncertainty, which may cause some distress or conflict in the workplace.
  • Managing or experiencing a conflict that is having a negative effect on your or others’ work.
  • Managing or experiencing workplace conflict arising out of a complaint.
  • Wanting to develop skills and strategies to effectively engage with and manage workplace conflict.
  • Wanting to work together as a team to address existing issues and/or prepare for future challenges.

Learn more about:

For further information on any service offering, please contact the team to discuss your particular needs. 


We respect your privacy and any information disclosed in our service typically remains with the CRES team. If there is a threat of harm to yourself, others or threat of damage to property or the University’s reputation, this information falls outside of our privacy protection. Any information shared is on a “need to know basis” and we endeavour to let you know prior.  If you have any further questions, please do not hesitate to contact us.